Privacy Policy
Last updated: 20 September 2025
This Privacy Policy describes how Haus Edelrose collects, uses, and shares your personal information when you visit or purchase from our website (the “Site”).
Who we are (Controllers)
- UAE & international operations: Lumipra International L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. · License 2535065.01 · TRN 105075778800001 · info@haus-edelrose.com, +49 2102 7393000
- EU/DE brand office: Lumipra GmbH, Speditionstraße 15A, 40221 Düsseldorf, Germany · HRB 102041, Amtsgericht Düsseldorf · USt-IdNr. DE366746275 · info@lumipra.com, +49 2102 7398446
Information we collect
- Order & account data: name, email, phone, billing/shipping addresses, order details, account credentials.
- Payments: handled by our payment processors (e.g., card gateways, PayPal, Apple Pay/Stripe). We do not store full card details.
- Support & communications: messages via forms, email, or WhatsApp.
- Device/usage data: cookies, IP, browser, pages viewed; used for security, performance, and analytics.
- Reviews/UGC: content you submit (ratings, comments, photos).
Why we use your data (legal bases)
- Contract performance (fulfil and deliver your order)
- Legitimate interests (fraud prevention, site security, service improvement)
- Consent (marketing emails, non-essential cookies)
- Legal obligations (tax and accounting)
Sharing your data
We share data with service providers strictly as needed: payment processors (PayPal/Stripe/Apple Pay), shipping carriers, IT/hosting, email and analytics tools. We do not sell personal data.
Cookies
We use necessary cookies for cart/checkout and, with consent, analytics. You can control cookies in your browser; disabling some may affect site functionality.
Data retention
Order data is retained for at least 7 years (tax). Account data is kept while active. Marketing data is kept until you unsubscribe or request deletion.
Your rights
Depending on your location (e.g., EU/UK GDPR), you may access, correct, delete, restrict, or port your data, and object or withdraw consent.
Requests: info@haus-edelrose.com (EU users may also contact info@lumipra.com).
International transfers
Data may be processed in the UAE, EU, or other countries. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
Children
Our Site is not intended for individuals under 16.
Updates
We may update this policy periodically. The latest version will appear here with the “Last updated” date.
Contact
Privacy questions: info@haus-edelrose.com